Below are answers to the most common questions about shopping with Affordable Home Furniture. If you need help with an order, delivery, pickup, assembly, or financing, please contact our team.
Store Information
Where are you located?
Van Nuys Store: 7300 Valjean Ave, Van Nuys, CA 91406
Valencia Store: 25520 Avenue Stanford #312, Valencia, CA 91355
What is Affordable Home Furniture?
Affordable Home Furniture is a family-owned, community-based furniture store focused on providing quality furniture at
affordable prices. We specialize in in-stock furniture, straightforward pricing, and friendly customer service.
What types of furniture do you sell?
We carry sofas, sectionals, beds, bunk beds, mattresses, dining sets, bedroom furniture, and home essentials for
apartments, homes, and growing families.
What materials are your furniture made from?
Many items are made using solid woods such as oak, birch, pine, and rubberwood. Some products may also include
engineered or pressed wood materials. For details on a specific item, please contact us with the model number.
Do you charge a mattress recycling fee?
California state law requires retailers to collect an $16 recycling fee per unit on each mattress and box spring sold.
This fee is set by the State of California. More information is available at www.byebyemattress.com.
What areas do you serve?
Affordable Home Furniture serves customers throughout Southern California from our two store locations.
Van Nuys Store:
Serving the San Fernando Valley, including Van Nuys, North Hollywood, Panorama City, Sherman Oaks,
Studio City, Valley Village, Encino, Reseda, Tarzana, Woodland Hills, Canoga Park, Burbank, Glendale,
Sylmar, San Fernando, Granada Hills, Northridge, and surrounding communities.
Valencia Store:
Serving the Santa Clarita Valley, including Valencia, Santa Clarita, Canyon Country, Newhall, Saugus,
Stevenson Ranch, Castaic, Piru, Val Verde, Agua Dulce, and nearby areas.
Customers may shop in-store, schedule local pickup, or arrange delivery from either location depending
on availability.
Payment & Financing
What payment methods do you accept?
We accept Apple Pay, PayPal, Visa, MasterCard, American Express, and Discover.
Do you offer financing?
Yes. Financing may be available through Synchrony, Acima, Progressive Leasing, Affirm, and Klarna.
Approval and terms vary by provider.
How do I apply for financing?
Financing applications can be completed online through our website or in-store with assistance from our team.
Delivery, Pickup & Assembly
Do you offer delivery?
Yes. Delivery is available for most items and is scheduled based on item availability and your location.
What does delivery include?
Standard delivery includes placement only. Assembly, removal of old furniture, or additional services are not included
unless arranged separately.
Do you offer local pickup?
Yes. Local pickup is available at our Van Nuys and Valencia locations. Please select pickup at checkout and contact us
to schedule a pickup appointment.
Do items require assembly?
Most furniture items require assembly. Assembly services can be arranged for an additional fee.
When will my order be delivered?
Delivery is scheduled for the date and time selected at checkout or confirmed with our team.
Timing depends on item availability and your location.
Orders, Changes & Cancellations
How do I place an order?
Orders can be placed online through our website or by calling Van Nuys Store (818) 781-1127 or Valencia Store (661) 753 -3188 to speak with a representative.
Can I change my order after placing it?
Change requests must be made immediately after the order is placed. Once an order is processed, we may not be able
to guarantee changes.
What is your cancellation policy?
Orders are processed immediately after purchase. A 25% processing fee applies to cancellations. Custom or special-order
items cannot be canceled.
Returns, Exchanges & Warranty
What is your return policy?
Returns are accepted within three (3) days of delivery. Items must be in original packaging and in like-new condition.
A 25% restocking fee applies. Delivery, shipping, and handling fees are non-refundable. Prior authorization is required.
How do exchanges work?
To request an exchange or report an issue, please contact us as soon as possible. Have your order number, model number,
and contact information available so we can assist quickly.
Do you offer a warranty?
Yes. Affordable Home Furniture offers a simple warranty program. Please contact us with your order number and model number
so we can review the issue and help with next steps.
Inventory & Availability
Are items in stock?
We make every effort to keep inventory up to date. Most items listed online are available, but availability can change.
If you need confirmation before purchasing, please get in touch with us.
What happens if an item is unavailable or discontinued?
If an item is unavailable or discontinued, customers may choose a refund, wait for availability, or select a similar
replacement item of comparable style and quality.
Customer Support
